Everything you need to know about TestCard


FAQs


Why you should use a TestCard

What is a TestCard?

A TestCard is a simple pouch holding a set of test strips. Coupled with a smartphone app, it provides immediate, medical grade test results from the comfort of your own home.

What type of tests can I take?

Our first product is a Urinary Tract Infection (UTI) test. We’ll follow this with a Glucose test and we have more tests in development.

How does it work?

The TestCard app uses the power of your smartphone and clinical scanning technology called colorimetry. It works in the same way as a test completed in a lab and our app is actually more accurate than the human eye at seeing changes in the colours on the testing strip!

Will TestCard work with my phone or device?

We are always adding to the list of devices that are compatible with our TestCard app. You can check if your phone is compatible by clicking here.

How accurate are the results?

Really accurate - our tests are professional standard, the same as a laboratory test. TestCard is also CE Mark approved so you can be confident it’s met the right standards to be used as a medical device.

Our technology was proven to deliver a greater level of reliability in a pilot study that pitted TestCard against fixed terminal scanners (used in hospitals and clinics around the world).

Is TestCard clinically tested and approved?

Yes. TestCard is CE Mark approved which means it’s suitable as a medical device in the EU.

Is my medical data safe?

Yes absolutely. Your personal information is encrypted on your device with a unique key. It’s your choice to share them with your health professional or to keep them private.

Who should use a TestCard?

Our tests are for anyone who’s experiencing some symptoms and would like a faster route to finding out if treatment is needed. Visit our product pages to read more about the pre-testing symptoms for each type of test.

I’m a carer, is TestCard suitable for my patients?

Yes, it’s suitable for anyone experiencing symptoms and already thinks they need to take a test. Using a TestCard in the comfort of your home or care setting can reduce the risk of moving frail patients.

How do I make a complaint?

Please use this contact form and tell us you’re making a formal complaint - please include as much information as possible.

We’ll get back to you within 5 working days, and often sooner than this.

Orders, delivery and returns

How long does delivery take and what does it cost?

Delivery is free. Order before 5pm and we’ll send your TestCard the same day via 1st Class Royal Mail which usually takes 2-3 working days.

Do the testing strips expire?

The expiry length depends on the type of test - our UTI tests last up to 6 months. The sealed pouch keeps the test fresh and the expiry date is on each individual pouch. Don’t worry the App also checks the test when you start and won’t let you use an out of date test.

My test has arrived damaged - how do I get a new one?

Please get in touch with us via the contact support form and we’ll help you with this.

My test hasn’t arrived - what should I do?

Please get in touch with us via the contact support form and we’ll help you with this.

How do I cancel my order?
You can cancel your order before 5pm on the day you place it. We’ll refund your payment to the original payment method.

Please send your cancellation request on this form.

How do I request a refund?

Returns are easy and free. Just use the guidance below for returning your TestCard(s).

Packing Slip Returns Information:

You can send back any unopened and unused TestCards within 14 days for a refund. To read our full refund terms and conditions please visit testcard.com/terms-and-conditions

  1. Please include the full delivery slip along with the TestCard
  2. Use a new, blank envelope or package. Please don’t use the original package as this won’t reach us
  3. Write Freepost TESTCARD on the front (no stamp or additional postage required)

If you’d like a replacement or you’re unsure about your return, please contact our support team at testcard.com/support or in the app and they’ll be happy to help you.


From our Terms and Conditions:

  • Once a testcard is sent to you and has been opened it cannot be re-used by anyone else and, therefore, you cannot return it to us. You may cancel a subscription that you have with us at any time by following the instructions in ‘My Subscriptions’ in your online account.

  • If you have a subscription, you have the right to cancel the contract for the testcards within 14 days of the date that you received the testcard provided that this has not been opened and used.

  • To exercise your right to cancel you must notify our support team as soon as possible through our Website, App or by emailing “support@testcard.com”. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the Support and Cancellation form on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.

  • If you have cancelled the contract and still receive a testcard, you may return the unused testcard by printing off a free return label which will be sent to you by one of our support team. Should we determine the testcard has been used by our application you may still be charged.

Can I purchase a TestCard UTI kit from an in-store retailer?

Not yet! We are working to bring TestCard to the high street in the UK. If you’d like to be the first to hear about our new products and where you can buy them .

Taking your test

How do I take a test?

The TestCard app guides you through each step of the process. Watch our video guide.


Step 1:

Before you get started.

Have your TestCard test kit ready. You’ll also need a clean container to collect your sample. Tear open the pouch and hold the test strip at the top and we’ll use your camera to scan the QR code.

This tells the app which type of test you’re taking.

Step 2:

Take the test.

Have your TestCard test kit ready. You’ll also need a clean container to collect your sample. Tear open the pouch and hold the test strip at the top and we’ll use your camera to scan the QR code.

This tells the app which type of test you’re taking.

Step 3:

Scan the Strip.

Hold the testing strip at the top and scan using the app. Align the strip to the blue guides on the screen.

Step 4:

Your result is ready!

And you can choose to share your results with a health professional if you want to.


It’s really important to read the full instructions for use carefully when you take the test

What type of phones does TestCard work on?

TestCard works on a range of modern smart phones. Read our full list of compatible devices.

What are the benefits of having a TestCard account?

When you have a TestCard account you can go back to any of your results at any time. This is really useful when you need to share them with a doctor or health professional.

If you take the test as a guest user then your results are not saved in the app. When you have an account, all of your data is securely stored in the app with a unique encryption key.

What do I use to collect the urine?

You can use any size and type of everyday container. Just make sure it’s clean before you use it (it doesn’t need to be sterlised).

How much urine do I need to collect?

The test will work with around 30ml. You’ll see more advice in the app as you take the test.

Can I get the test wrong?

As long as you follow the easy, step by step guide in the app your results will be accurate. It’s really important to read the full instructions for use carefully when you take the test.

I’ve accidentally ripped the strip in half, can I still use it?

You need to be able to hold the test strip at the top and the QR code and ‘squares’ need to be intact. If any of these parts are damaged or you can’t hold the test at the top, we’d recommend using a new test strip.

I’ve followed all the instructions but I can’t get it to work, what should I do?

Please get in touch with us via this contact form and we’ll help you.

The Results

Do I have to match the testing strip colours myself?

No, that’s what our TestCard app does for you. It’s much more accurate than the human eye – and works the same as a laboratory test. When you finish, the app will show you a straightforward result with no technical jargon.

How do I get treatment if I get a positive test?

You’ll need to contact your healthcare professional for advice and full diagnosis. The good news is you can share the detailed results from your test so they can use this data.

How do I share the detailed results of my test with a healthcare professional?

The easiest way to save and share your results with your healthcare professionals is with a TestCard account.

TestCard account holders

You can always see all of your results because they’re saved in the app.

  1. Tap on to your account area and you’ll see your list of your results.
  2. Choose the one you want to share
  3. Tap on ‘More Info’
  4. Select ‘Share Results’ to see a picture of your results.
  5. Take a screenshot picture of the results screen:

  6. Show this picture of the detailed results data to your healthcare professional. You can do this in person, over a video consultation or share it electronically if they have a secure way for you to do this.

Guest Users

You need to take a screenshot of the results before you leave the app because it won’t be saved without a TestCard account.

  1. Stay in the app test result screen
  2. Tap on ‘More Info’
  3. Select ‘Share Results’ to see a picture of your results.
  4. Take a screenshot picture of the results screen:

  5. Show this picture of the detailed results data to your healthcare professional. You can do this in person, over a video consultation or share it electronically if they have a secure way for you to do this.
Can the test show a false positive result?

When you take any urine test there are other factors that could create false positive results - for example blood in your urine during menstruation. It’s really important to read the full instructions for use carefully when you take the test.

How will healthcare professionals use the results?

They’ll use them in the same way as a professional laboratory test results because the detailed results produced by a TestCard have the same data they would normally see. TestCard is also CE Mark approved so they can be confident it’s met the right standards to be used as a medical device.

Can you arrange a prescription for me based on my results?

No, we can’t do that at the moment. We are planning to add a diagnosis service in the future. Please just contact your healthcare professionals in your usual way to ask them for a full diagnosis and advice.

I’ve deleted the App - can I still see my TestCard results?

If you had a TestCard account when you took the test you can download the App again at anytime and log into your account to see your previous results.

Looking For Just the Basics?

Watch the video demo to help you get started with TestCard


Still Need Answers?

Get in touch with our team using the form below


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In the mean time, you can browse our support pages for more help.