Help Centre Hi, How Can We Help?

The expiry length depends on the type of test - our UTI tests last up to 12 months. The sealed pouch keeps the tests fresh and the expiry date is on each individual pouch. Don’t worry - the App also checks each test when you start and won’t let you use an out-of-date test.

Yes! You can get a TestCard UTI test kit in-store from all branches of Dears Pharmacy, selected branches of Superdrug and many local pharmacies.

If you bought your TestCard test kit directly via the website, app or through Amazon then we can confirm it will be discreet. The TestCard will arrive in a plain courier bag with your name and address and will not have any TestCard branding on it.

If you bought your TestCard test kit from another retailer, please contact them directly for packaging enquiries.

You can reclaim your VAT using this number: 272 7865 64

If you bought your TestCard test kit directly via our website or app we provide Premium Delivery free of charge.

Please use the table below to see when your order will arrive:

If you bought your testcard test kit from another retailer, please contact them directly for delivery details.

If you bought your TestCard test kit directly via our website, app or Amazon: Please get in touch with us via live chat, or use the contact support form and we’ll be able to assist you.

If you bought your TestCard test kit from another retailer, please contect them directly for refund and return details.

If you bought your TestCard test kit directly via our website, app or Amazon: Please get in touch with us via live chat, or use the contact support form and we’ll be able to assist you.

If you bought your TestCard test kit from another retailer, please contact them directly for delivery enquiries.

If you bought your TestCard test kit directly via our website, app or Amazon: You can cancel your order if you placed it before 2pm Monday-Friday or 12pm Saturday. We’ll refund your payment to the original payment method.

You can request cancellation by contacting us via live chat, or you can send your cancellation request by using the contact support form and we’ll be able to assist you

If you bought your TestCard test kit from another retailer, please contact them directly for cancellation and refund enquiries.

Refunds are free and easy. Just use the guidance below for returning your TestCard(s).

Returns Information:

If you purchased from one of our retail partners, please contact them directly for returns and refund information.

If you purchased from TestCard via our Website or App, you can send back any unopened and unused TestCards within 14 days for a refund. If you purchased your TestCard(s) from Amazon you will have the refund/return time frame specified in the listing at the time of purchase.

To read our full refund terms and conditions please visit our terms and conditions.

1) Print your “order confirmation” email and include it with the tests you’re returning. Alternatively, you can write your name, address, email address and order number on a piece of paper and include it in the package you are returning.

2) Use a new, blank envelope or package. Please don’t use the original package as this won’t reach us.

3) Write Freepost TESTCARD on the front.

If you’d like a replacement or you’re unsure about your return, please contact us through live chat, or by using the contact support form and we’ll be able to assist you.

The TestCard app guides you through each step of the process. Watch our how-to video guide

Step 1 - Before you get started.

Have your TestCard test kit ready and collect your sample in a clean container. Tear open the pouch, hold the test strip at the top and use your camera to scan the QR Code.

This tells the App which type of test you’re taking.

Step 2 - Take the Test

Dip the test strip into your sample for a couple of seconds. Ensure the strip is wet above all of the squares but below the ‘max wet’ line.

Step 3 - Scan the Strip

Hold the test strip at the top and scan using the App. Align the strip to the blue guides on the screen.

Step 4 - Your result is ready!

You can choose to share your results with a healthcare professional or select treatment if available.

It’s really important to carefully read the instructions for use before you take the test.

We are always adding to the list of devices that are compatible with our TestCard app.

You can check if your phone is compatible by checking our compatible devices.

If your device isn't listed, you can add your device to our development list by completing the form. Alternatively, you can contact us via live chat or email and we will add it to our list to make it compatible in the future.

When you have a TestCard account you can go back to any of your results at any time. This is really useful when you need to share them with a doctor or another health professional. When you have an account, all of your data is securely stored in the App with a unique encryption key.

If you take the test as a guest user, your results are not saved in the App. We recommend setting up an account to allow you to benefit from features such as saving your results, tracking any treatment options you select, and giving you fast and easy access to our support team if you need it.

You can use any size and type of everyday container. Just make sure it’s clean before you use it (it doesn’t need to be sterilised).

The test will work with around 30ml. You’ll see more advice in the App as you take the test.

As long as you follow the easy, step-by-step guide in the App your results will be accurate. It’s really important to read the instructions for use carefully before you take the test.

You need to be able to hold the test strip at the top whilst you dip it into the sample. The QR code and ‘squares’ need to be intact. If any of these parts are damaged or you can’t hold the test at the top, we’d recommend using a new test strip.

Please contact us through live chat, or by using the contact support form and we’ll be able to assist you.

Yes!

Our app gives you precise, accurate results through digital scanning with advanced lab-quality detailed results for each of the indicators measured.

It provides a clear YES or NO result in simple language and will give you access to a treatment pathway to suit your needs by either ordering your prescription via our app, or letting you share your results with a healthcare professional.

No, that’s what our TestCard App does for you. It’s much more accurate than the human eye – and works the same as a laboratory test. When you finish, the App will show you a straightforward result with no technical jargon.

If you bought your TestCard from Superdrug, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Superdrug treatment service.

If you bought your TestCard from Zava, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Zava treatment service.

If you bought your TestCard from Chemist4U, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Chemist4U treatment service.

If you bought your TestCard from anywhere else, in-store or online, we have partnered with Dears pharmacy who can provide online treatment services UK wide, delivered to your door the next day.

Find out more about the Dears treatment service.

You can also choose to share your results with your own doctor or healthcare professional.

The easiest way to save and share your results with your healthcare professionals is with a TestCard account.

TestCard account holders

You can always see all of your results because they’re saved in the App.

1) Go to your account area and you’ll see a list of your results

2) Choose the one you want to share

3) Tap on ‘More Info’ for a detailed view of your results

You can now either:

i. Show this detailed view to your healthcare professional in person or over a video consultation; or

ii. Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging app

Guest users

You need to take a screenshot of the result before you leave the App because it won’t be saved without a TestCard account.

1) Stay on the App test result screen

2) Tap on ‘More Info’ for a detailed view of your results

3) Take a screenshot of your results

You can now either:

i. Show this detailed view to your healthcare professional in person or over a video consultation; or

ii. Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging app

When you take any urine test there are other factors that could create false positive results - for example blood in your urine during menstruation. It’s really important to carefully read the full instructions for use before you take the test.

They’ll use them in the same way as they would use the results from a professional laboratory. The detailed results produced by a TestCard test contain the same data they are provided from a laboratory test. TestCard is also CE Mark approved so they can be confident it’s met the right standards to be used as a medical device.

Yes we can!

No matter where you purchased your TestCard in the UK we can get you treatment.

Find out which treatment method works for you based on where you purchased from.

Please see ‘How do I get treatment if I have a positive test?’ in our FAQs.

If you had a TestCard account when you took the test, you can download the App again at any time and log into your account to see your previous results.

We’ve partnered with Superdrug to provide online access to both testing and treatment across the UK. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment for you to collect in your nearest store. Alternatively, it can be sent to you via next day delivery - this ensures you can get tested and treated all via the TestCard App without leaving your home.

Do you want to know more about Superdrug and their treatment service?

We’ve partnered with Zava to provide access to both testing and treatment. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists.

They will review the results and, if necessary, prescribe treatment which can be sent to you via next day delivery (see their website for delivery options). This ensures you can get tested and treated all via the TestCard App without leaving your home.

Find out more about Zava here.

We’ve partnered with Dears pharmacy to provide, both in-store and online, access to both testing and treatment. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment which will be sent to you via next day delivery.

This ensures you can get tested and treated all via the TestCard App without leaving your home.

Find out more about Dears here.

Our partners provide private paid-for prescription services, without the need for an appointment with a doctor.

The price includes the cost of the pharmacist’s consultation of your results and health questionnaire, the cost of the treatment and the cost of delivery.

You do not have to purchase the treatment through the app and could still choose to make an appointment with your doctor to have a consultation for treatment. However, this could take longer than the services via the app who would deliver directly to your door or offer an in-store pickup.

Dears are a registered pharmacy who are authorised to provide UK-wide prescriptions and treatment services. They have 11 locations in Scotland. Their registration number is 1091153 (Address: 645 Ferry Road, Edinburgh, EH42TX) and you can look them up on the General Pharmaceutical Council website by clicking here.

We have partnered with Dears to provide our customers a full “UTI Test and Treat” service, meaning that it could save you a trip to the GP if you test positive for a UTI.

Find out more about Dears here.

Chemist4U are a fully registered online pharmacy who are authorised to provide UK-wide prescriptions and treatment services.

We’ve partnered with Chemist4U to provide access to both testing and treatment. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified healthcare professionals.

They will review the results and, if necessary, prescribe treatment which will be sent to you with your preferred delivery choice. This ensures you can get a test and treatment all via the TestCard App without leaving your home.

Find out more about Chemist4U here.