Help Centre Hi, How Can We Help?

The expiry length depends on the type of test - our UTI tests last up to 12 months. The sealed pouch keeps the tests fresh and the expiry date is on each individual pouch. Don’t worry - the App also checks each test when you start and won’t let you use an out-of-date test.

Yes! You can get a TestCard UTI test kit in-store from all branches of Dears Pharmacy, selected branches of Superdrug and many local pharmacies.

For third party delivery enquiries, please contact the retailer you bought your TestCard from.

If you bought your TestCard from Superdrug, you can contact them here.

If you bought your TestCard from ZAVA, you can contact them here.

If you bought your TestCard from Chemist4U, you can contact them here.

For third party refund and return enquiries, please contact the retailer you bought your TestCard from.

If you bought your TestCard from Superdrug, you can contact them here.

If you bought your TestCard from ZAVA, you can contact them here.

If you bought your TestCard from Chemist4U, you can contact them here.

If you need any other assistance please reach out to us using our contact form.

For third party enquiries, please contact the retailer you bought your TestCard from.

If you bought your TestCard from Superdrug, you can contact them here.

If you bought your TestCard from ZAVA, you can contact them here.

If you bought your TestCard from Chemist4U, you can contact them here.

If you need any other assistance please reach out to us using our contact form.

For third party cancellation and refund enquiries, please contact the retailer you bought your TestCard from.

If you bought your TestCard from Superdrug, you can contact them here.

If you bought your TestCard from ZAVA, you can contact them here.

If you bought your TestCard from Chemist4U, you can contact them here.

If you need any other assistance please reach out to us using our contact form.

Refund and Return Information:

If you purchased from one of our retail partners, please contact them directly for returns and refund information.

If you’d like a replacement or you’re unsure about your return, please contact us by using the contact support form and we’ll be able to assist you.

For third party packaging enquiries, please contact the retailer you bought your TestCard from.

If you bought your TestCard from Superdrug, you can contact them here.

If you bought your TestCard from ZAVA, you can contact them here.

If you bought your TestCard from Chemist4U, you can contact them here.

If you need any other assistance please reach out to us using our contact form.

You can reclaim your VAT using this number: 272 7865 64

The TestCard app guides you through each step of the process. Watch our how-to video guide

Step 1 - Before you get started

Have your TestCard test kit ready and collect your sample in a clean container. Tear open the pouch, hold the test strip at the top and use your camera to scan the QR Code.

This tells the App which type of test you’re taking.

Step 2 - Take the Test

Dip the test strip into your sample for a couple of seconds. Ensure the strip is wet above all of the squares but below the ‘max wet’ line.

Step 3 - Scan the Strip

Hold the test strip at the top and scan using the App. Align the strip to the blue guides on the screen.

Step 4 - Your result is ready!

You can choose to share your results with a healthcare professional or select treatment if available.

It’s really important to carefully read the instructions for use before you take the test.

You can check if your phone is compatible by checking our compatible devices.

If your device isn't listed or you're having technical issues, please get in touch via our customer contact form

When you have a TestCard account you can go back to any of your results at any time. This is really useful when you need to share them with a doctor or another health professional. When you have an account, all of your data is securely stored in the App with a unique encryption key.

If you take the test as a guest user, your results are not saved in the App. We recommend setting up an account to allow you to benefit from features such as saving your results, tracking any treatment options you select, and giving you fast and easy access to our support team if you need it.

You can use any size and type of everyday container. Just make sure it’s clean before you use it (it doesn’t need to be sterilised).

The test will work with around 30ml. You’ll see more advice in the App as you take the test.

As long as you follow the easy, step-by-step guide in the App your results will be accurate. It’s really important to read the instructions for use carefully before you take the test.

You need to be able to hold the test strip at the top whilst you dip it into the sample.

The QR code and ‘squares’ need to be intact.

If any of these parts are damaged or you can’t hold the test at the top, we’d recommend using a new test strip.

If you've already used both of your tests and have not yet received your results in the app, please get in touch with us via the customer contact form and we will be happy to help.

Please contact us by using the customer support form and we'll be able to assist you.

Yes!

Our app gives you precise, accurate results through digital scanning with advanced lab-quality detailed results for each of the indicators measured.

It provides a clear YES or NO result in simple language and will give you access to a treatment pathway to suit your needs by either ordering your prescription via our app, or letting you share your results with a healthcare professional.

Anyone with symptoms of a UTI can take a test; however, there are certain types of complicated UTIs for which treatment may not be recommended via the TestCard app.

If you suffer from chronic, embedded or any other complicated UTI, you can still take a test - however, you may be referred to a healthcare professional for further testing and treatment. If you’d like to find out more about whether TestCard is right for you, check out this blog.

No, that’s what our TestCard App does for you. It’s much more accurate than the human eye – and works the same as a laboratory test. When you finish, the App will show you a straightforward result with no technical jargon.

If you bought your TestCard from Superdrug, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Superdrug treatment service.

If you bought your TestCard from Zava, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Zava treatment service.

If you bought your TestCard from Chemist4U, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Chemist4U treatment service.

If you bought your TestCard from anywhere else, in-store or online, we have partnered with Dears pharmacy who can provide online treatment services UK wide, delivered to your door the next day.

Find out more about the Dears treatment service.

You can also choose to share your results with your own doctor or healthcare professional.

The easiest way to save and share your results with your healthcare professionals is with a TestCard account.

TestCard account holders

You can always see all of your results because they’re saved in the App.

1) Go to your account area and you’ll see a list of your results

2) Choose the one you want to share

3) Tap on ‘More Info’ for a detailed view of your results

You can now either:

i. Show this detailed view to your healthcare professional in person or over a video consultation; or

ii. Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging app

Guest users

You need to take a screenshot of the result before you leave the App because it won’t be saved without a TestCard account.

1) Stay on the App test result screen

2) Tap on ‘More Info’ for a detailed view of your results

3) Take a screenshot of your results

You can now either:

i. Show this detailed view to your healthcare professional in person or over a video consultation; or

ii. Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging app

When you take any urine test there are other factors that could create false positive results - for example blood in your urine during menstruation. It’s really important to carefully read the full instructions for use before you take the test.

They’ll use them in the same way as they would use the results from a professional laboratory. The detailed results produced by a TestCard test contain the same data they are provided from a laboratory test. TestCard is also CE Mark approved so they can be confident it’s met the right standards to be used as a medical device.

Yes we can!

No matter where you purchased your TestCard in the UK we can get you treatment.

Find out which treatment method works for you based on where you purchased from.

Please see ‘How do I get treatment if I have a positive test?’ in our FAQs.

If you had a TestCard account when you took the test, you can download the App again at any time and log into your account to see your previous results.

Whilst you can’t completely prevent UTIs, there are several steps you can take to try and reduce the risk of infection. These include increasing your water intake, eating a healthy, balanced diet and taking extra care during and after sex.

For more information about UTI prevention, please visit our helpful UTI 101, nutrition and hydration and sexual health blogs.

If your TestCard test shows positive or you have persistent symptoms you should contact your healthcare professional. Diagnosis and treatment can be provided by your GP, doctor-on-demand services or directly from some pharmacies with a test and treat service.

These are some of the symptoms:

1) A strong and persistent urge to urinate

2) A burning sensation when you urinate

3) Passing frequent and small amounts of urine

4) Urine that appears cloudy

5) Urine that appears red, bright pink or dark-coloured - this is a sign of blood in the urine

6) Strong smelling urine

7) Pelvic pain, in women - especially in the centre of the pelvis and around the area of the pubic bone

Remember that this list is not exhaustive, and for more information on UTI symptoms you can check out the NHS website.

A UTI (Urinary Tract Infection) is an infection in any part of your urinary system. This includes your kidneys, ureters, bladder and urethra. The most common types of infections are cystitis in the bladder or urethritis in the urthera. UTIs are very common, more so in women than in men.

Lower urinary tract infections rarely lead to complications when they are treated promptly and properly. But left untreated, a urinary tract infection can have serious consequences that include:

1) Repeated infections. This happens most for women who have more than two UTIs in six months or more than four in twelve months

2) Permanent kidney damage from an acute or chronic kidney infection (pyelonephritis) due to an untreated UTI

3) Increased risk in pregnant women of delivery low birth weight or premature infants

4) Urethral narrowing (stricture) in men from recurrent urethritis, previously seen with gonococcal urethritis

5) Sepsis, a potentially life-threatening complication of an infection, especially if the infection works its way up your urinary tract to your kidneys

We’ve partnered with Superdrug to provide online access to both testing and treatment across the UK.

If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment for you to collect in your nearest store.

Alternatively, it can be sent to you via next day delivery - this ensures you can get tested and treated all via the TestCard App without leaving your home.

Do you want to know more about Superdrug and their treatment service?

We’ve partnered with Zava to provide online access to both testing and treatment across the UK.

If you test positive, you can follow the simple steps in the TestCard App to send your results to their pharmacists.

They will review the results and, if necessary, prescribe treatment for you to collect in your nearest store.

Do you want to know more about Zava and their treatment service?

We’ve partnered with Dears pharmacy to provide, both in-store and online, access to both testing and treatment.

If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment which will be sent to you via next day delivery.

This ensures you can get tested and treated all via the TestCard App without leaving your home.

Find out more about Dears here.

Our partners provide private paid-for prescription services, without the need for an appointment with a doctor.

The price includes the cost of the pharmacist’s consultation of your results and health questionnaire, the cost of the treatment and the cost of delivery.

You do not have to purchase the treatment through the app and could still choose to make an appointment with your doctor to have a consultation for treatment. However, this could take longer than the services via the app who would deliver directly to your door or offer an in-store pickup.

Dears are a registered pharmacy who are authorised to provide UK-wide prescriptions and treatment services.

Their registration number is 1091153 (Address: 645 Ferry Road, Edinburgh, EH42TX) and you can look them up on the General Pharmaceutical Council website by clicking here.

We have partnered with Dears to provide our customers a full “UTI Test and Treat” service, meaning that it could save you a trip to the GP if you test positive for a UTI.

Find out more about Dears here.

Chemist4U are a fully registered online pharmacy who are authorised to provide UK-wide prescriptions and treatment services.

We’ve partnered with Chemist4U to provide access to both testing and treatment. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified healthcare professionals.

They will review the results and, if necessary, prescribe treatment which will be sent to you with your preferred delivery choice. This ensures you can get a test and treatment all via the TestCard App without leaving your home.

Find out more about Chemist4U here.